Where do you ship?

We offer worldwide shipping. Delivery times vary by location, typically ranging from 2-3 days for Europe orders and 5–10 business days for international orders.

How much does shipping cost?

Shipping costs are calculated at checkout based on the rug's weight and your delivery address. We free shipping over 100 € purchases for most European destinations.

Can I track my order?

Yes. Once your rug is dispatched, you will receive a tracking number via email to monitor your shipment in real-time.

Are these rugs handmade?

Yes. Every rug in our collection is an authentic, hand-knotted, or hand-woven piece sourced directly from artisans in the Anatolian region of Turkey.

How do I know the rug is authentic?

Each rug comes with a certificate of authenticity detailing its origin, approximate age, and the specific weaving technique used.

Why do some rugs have slight imperfections?

As handmade items, minor variations in pattern and "abrash" (natural color shifts) are hallmarks of authenticity and individual craftsmanship, making every piece unique.

How do I clean my Anatolian rug?

For regular maintenance, vacuum your rug on a low-suction setting without a beater bar. For spills, blot immediately with a clean, damp cloth. We recommend professional cleaning every 3–5 years.

Should I use a rug pad?

Yes. A high-quality rug pad prevents slipping, protects your floors, and extends the life of the fibers by providing extra cushioning.

What is your return policy?

We offer a 14-day return window. If the rug doesn't fit your space as expected, you can return it in its original condition for a full refund, minus shipping costs.

Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.